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Personal Accident Insurance Policy Claim Process

For seamless processing of claims make sure to submit below details at healthclaims@hdfcergo.com


Provide NEFT details in the claim form along with cancelled cheque
Also, ensure that eKYC ID of the proposer is linked to the policy. To know more about eKYC procedure, click here.

Reimbursement Process

Step 1. Claim Registration

Who Will Do it : Policy Holder

What Should be done?
To register your claim, fill the claim form and send your original documents scan copies on our health claims id or you can upload your documents via our self help portal only.
Click Here for claim form

Step 2. Approval of Claim

Who Will Do it : HDFC ERGO

What will be done?
HDFC ERGO will scrutinize all documents and approve the claim. In case additional information or documents are required, HDFC ERGO will call for the same and upon satisfactory receipt of all necessary documents the claim will be settled by HDFC ERGO.

Step 3. Status Update

Who Will Do it : HDFC ERGO

What will be done?
You will get your claim updates through SMS/Emails on every stage.

Step 4. Settlement of claim

Who Will Do it : HDFC ERGO

What will be done?
On receipt of complete documents, the claim would be processed and payment will be made through NEFT.